Terms & Conditions

Effective Date: 29th January 2025
Business Name: Tayla Made Aesthetics
Contact Information: 07822011736 hello@taylamadeaesthetics.co.uk

1. Introduction
Welcome to Tayla Made Aesthetics. By booking an appointment or purchasing services, you agree to the following terms and conditions. Please read them carefully. If you do not agree, please refrain from using our services.

2. Services Offered
We provide the following aesthetic nursing services:
• Botulinum toxin injections, dermal fillers, microneedling, skin boosters, biostimulators, facials, chemical skin peels and microdermabrasion.
• Bespoke consultations, treatment plans and retail products.
All treatments are carried out by a qualified professional and registered nurse who is insured and works in accordance with applicable regulations and practice guidelines.

3. Eligibility
You must:
• Be at least 18 years old for any injectable treatment (or provide parental/guardian consent if applicable for skin treatments).
• Disclose any medical conditions, allergies, or medications during the consultation.
• Understand that results may vary and are not guaranteed.

4. Consultation and Consent
• A consultation is required before any treatment.
• You will be required to sign an informed consent form before any procedure.
• It is your responsibility to provide accurate and complete medical history.

5. Appointments and Cancellations
• Booking: Appointments can be scheduled online using the booking system or by contacting Tayla directly via email, phone or through social media.
• Cancellation Policy: Cancellations or rescheduling must be made at least 48 hours in advance. Failure to do so may result in a deposit required for further bookings.
• Deposit: A non-refundable deposit of £30 is required to secure your booking if you have cancelled/rescheduled your previous appointment with less than 48 hours notice. If you attend your new appointment, the deposit will be redeedamble against your treatment. If you cancel or reschedule that appointment at any time, your deposit will be non-refundable and you will need to make another deposit for future bookings.

6. Payments
• All payments are due at the time of service unless otherwise agreed.
• We accept cash, credit cards, and bank transfer.
• Prices are subject to change without prior notice but you will be notified of the fee before your treatment and at the time of booking.

7. Refunds and Returns
• Due to the nature of our services, refunds for completed treatments are not provided.
• Refunds on prepaid packages or deposits will be handled on a case-by-case basis.
• We do not accept returns on skincare products once opened or used.

8. Risks and Liability
• All procedures carry potential risks which are discussd during your consultation, before the treatment and are listed in your consent form.
• Any unrelated injuries or accidents that occur on the property are not liable to Tayla Made Aesthetics.
• You agree to release Tayla Made Aesthetics and its staff from any liability arising from unforeseen reactions or outcomes.
• We recommend following all post-treatment instructions provided to ensure the best results.

9. Privacy Policy
• Your personal and medical information will be kept confidential in compliance with GDPR.
• We will not share your information with third parties without your consent.

10. Code of Conduct
• We reserve the right to refuse service to anyone exhibiting inappropriate or abusive behavior.
• Clients must arrive on time for their appointments. Late arrivals may result in reduced treatment time or rescheduling.

11. Offers, Discounts, Loyalty Cards, and Gift Vouchers
• Promotional Offers and Discounts:
• Offers and discounts are valid for a limited time only and cannot be combined with other promotions unless stated otherwise.
• Discounts are non-transferable and cannot be redeemed for cash.
• We reserve the right to modify or withdraw offers without prior notice.
• Discounts (including referrals) are not applicable to Prescription Only Medicine (POM) treatments which includes botulinum toxin.
• Referral discounts - one referral discount to be used per treatment - you cannot combine multiple referral discounts in one treatment or combine them with other discounts/offers.
• Loyalty Cards:
• Loyalty cards are issued at the discretion of Tayla Made Aesthetics and remain the property of the business.
• Points or rewards accrued on loyalty cards have no monetary value and can only be redeemed for services at Tayla Made Aesthetics.
• Lost or stolen loyalty cards will not be replaced, and any unused points will be forfeited.
• Separate loyalty cards offer different discounts - one is for facials and skin peels, the other is for injectables and microneedling (excluding POM). They can not be interchanged, for example, if you have multiple facials and get a discount on your next treatment, this cannot be used for injectables. The maximum discount on facials/skin peels redeemable is 20%. The maximum discount on injectable/microneedling treatments redeemable is 10%.
• Gift Vouchers:
• Gift vouchers are valid for 6 months from the date of purchase and must be used within this timeframe.
• Vouchers are non-refundable and cannot be exchanged for cash.
• Vouchers must be presented at the time of booking.
• Any remaining balance on a voucher after use can be carried forward for future appointments, provided the voucher is still valid.
• Lost or stolen vouchers will not be replaced.
• Discounted gift cards purchased as an offer cannot be used for POM treatments, products or combined with any other promotional offer/discounts.
• General Conditions:
• Misuse of offers, discounts, loyalty cards, or vouchers may result in cancellation without notice.
• We reserve the right to refuse redemption if terms are not met.

12. Changes to Terms and Conditions
We reserve the right to update or modify these terms at any time without prior notice. Updates will be posted on our website and will take effect immediately.

13. Contact Us
For questions or concerns, please contact us at:
Tayla Made Aesthetics
07822011736
hello@taylamadeaesthetics.co.uk

Acknowledgment
By booking an appointment or receiving services, you acknowledge that you have read, understood, and agree to these terms and conditions.